What to expect | Phoenix Therapy and Wellbeing

What to expect from Counselling

Starting therapy can feel like a big step. Whether you're new to counselling or returning after some time away, this page is here to help you feel more at ease with what the process looks like at Phoenix Therapy and Wellbeing.

Not sure what to expect? These FAQs walk you through how counselling works — step by step.

Your First Session

Your first 50-minute session is a chance for us to get to know each other. We’ll gently explore what’s brought you to counselling and what you might like support with. You’re in control of what you share and when — there’s no pressure to dive in straight away.

Some people arrive with a clear focus, while others aren’t quite sure yet — both are completely valid. Together, we’ll find a starting point that feels safe and manageable for you.

Not Sure Yet?

If you’re not ready to book a full session, that’s okay. You can arrange a free 15-minute Telehealth call — a no-pressure space to ask questions and get a feel for how I work.

Starting therapy is a big decision. This call is simply a space to connect, clarify what you’re looking for, and see if it feels like the right fit. Sometimes that one short conversation can make all the difference.

Ongoing Support

Ongoing sessions are shaped by your goals, preferences, and energy each week. Some days might involve talking through emotions or difficult experiences, while others might focus on grounding, values-based work, or learning strategies that help you cope.

Sessions might include ACT-based tools, creative reflection, or simply holding space when things feel heavy. There’s no right or wrong way to do therapy — we’ll work with what you bring, in whatever way feels right that day.

Starting Counselling

It’s completely normal to feel unsure about starting therapy. Whether this is your first time or you’ve tried counselling before, we’ll take things at your pace. You don’t need to have all the answers — just showing up is enough to begin.

At Phoenix Therapy and Wellbeing, you’ll find a grounded, non-judgemental space where we can explore what matters to you. Counselling isn’t about being “fixed” — it’s about learning, processing, and finding your way forward with support.