Effective: April 2025

Phoenix Therapy and Wellbeing (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the confidentiality of all personal information collected through our counselling services and this website.

1. Counselling Services & Client Information

We collect personal and sensitive information from clients only when necessary for providing counselling services. This may include your name, contact details, health history, and session notes. All information is collected in accordance with the Australian Privacy Principles (APPs) and relevant ethical guidelines of the Australian Counselling Association (ACA).

 

We collect this information to:

• Provide therapeutic services

• Coordinate bookings and communication

• Meet legal and professional obligations (e.g., recordkeeping and duty of care)

 

Your information will never be shared or used for marketing purposes without your consent, or where legally required to do so.

2. Online Forms and Communication

If you contact us via the website form or email, we collect only the information you choose to share (e.g. your name and contact email). This information is used solely to respond to your enquiry and is not stored for future marketing.

3. Website Analytics & Google Ads Tracking

This website uses Google Tag Manager to manage scripts that help us understand general engagement and the effectiveness of our online advertising.

​

We may also collect limited personal information such as your name, email, or phone number through lead forms displayed in ads (e.g. Google Ads). This information is only used to respond to your enquiry, coordinate bookings, or provide the services you request.

​

We do not sell or share this data, and it is not stored for marketing purposes. Submitting a lead form constitutes consent to collect and use that data in accordance with this privacy policy.

​

We also use analytics tools and cookies to track anonymous, non-identifiable data such as:

• Whether an ad led to a booking

• Device or browser type

• Approximate geographic location (city-level)

• Pages visited and actions taken (e.g. clicking “Book Now”)

​

By using this site, you consent to the collection of this non-identifiable data. You can control or delete cookies at any time through your browser settings.

4. Data Storage & Security

Client records are stored securely using encrypted and password-protected systems, including platforms compliant with Australian privacy standards. Please note that while email communication is password protected, it may not be encrypted end-to-end.

5. Your Rights

You may request access to your personal information at any time. You may also request corrections or lodge concerns about privacy handling by contacting us at:

📧 Email: hello@phoenixtherapy.com.au
📍 Location: Hall, ACT, Australia

6. Changes to This Policy

This policy may be updated periodically to reflect changes in legislation or practice. The most recent version will always be available on this website.

​

​

​

​